Terms and Conditions

Your use of this Web site is governed by these terms and conditions. Please take a few minutes to review these terms and conditions. Your use of the www.ovo.com.hk website constitutes your agreement to follow these rules and to be bound by them. If you do not agree with any of these terms and conditions, do not use the www.ovo.com.hk website.

Liability

The information provided on this website is for reference only. OVO GROUP endeavors to update the information on a regular basis, but cannot guarantee its accuracy at all times. OVO GROUP accepts no responsibility or liability whatsoever with regard to the information on this issue. The information and contents on this website are subject to change without notice. OVO GROUP reserves the rights in its sole discretion but without any obligation, to make improvements to, or correct errors or omissions in any portion of this website at anytime.

Copyright

The subscriber or site visitor agrees not to reproduce, retransmit, disseminate, distribute, broadcast, publish, circulate, sell or commercially exploit the information and contents on this website in any manner without the express written consent of OVO GROUP.

Privacy policy

The policy is intended to protect your privacy and ensure that your personal information is handled in a safe and responsible manner. As we continue to develop our website and take advantage of technologies to improve the services we provide, our policies will continue to evolve. We fully abide by our privacy policy as outlined on our website for all users.

OVO GROUP collects user information to enhance the value of our service and for marketing and promotional purposes. The collected information is used exclusively to the extent necessary to fulfil the specific purpose and will not be re-used for an incompatible purpose.

Governing laws

This terms of use is governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region.

Risk & property

Risk in the items purchased is passed to Buyer upon Buyer’s acceptance of this invoice. Property of the items shall be passed to Buyer upon receipt of full payment by us.

Exchange

Buyer is deemed to have accepted the items upon issuance of this invoice. Within 7 days of purchase, all stock items can be exchanged for other items upon presentation of the original invoice. If a buyer returns an item, it should be returned in the same condition in which it was received, and it should include all items that were in the original package. There shall only be one chance of exchange per item purchased. We reserve our absolute discretion whether or not to accept return and to allow exchange for other items.

This Exchange policy is not applicable to items which are specially commissioned by the Buyer unless there is material or workmanship defect due to gross negligence on our part.

This Exchange policy is not applicable to promotion items and / or display items. Buyers shall examine the products thoroughly before payment.

We will not, under any circumstances, entertain a request for cash refund or credit note.

Claims

Any claim regarding damaged or defective goods must be made either on the date of purchase or on the date of delivery. All claims are subject to our Exchange policy explained above.

Delivery

Delivery lead-time for back order items varies with products; please enquire for the estimated date of delivery. Unless otherwise expressly stated by us, stocked items shall be delivered in 2 weeks upon receipt of full payment.

The date of delivery is only an estimate and we shall not be liable for any damages or compensation in the event of any delay.

Delivery service is only available for purchases over HKD1,000 to a single address with vehicular and lift access. Please refer to shop notice for delivery charge.

Delivery packing is for local delivery service only.

Buyer must ensure that the lift at the delivery address should be able to operate with the items contained therein. If the lift cannot contain the items or be operated, or the property has no lift or the address/floor is not immediately accessible to a lift, a “walk up” charge of HKD80 per item will be added for every floor. We do not deliver above 8 floors (including the ground floor) for properties without lifts or proper lift usage nor to addresses/properties without vehicular access.

Buyer must ensure that the goods ordered can gain access to the location of delivery, including for example, the common passageway, the lift, the common corridors or areas and the door of Buyer’s designated premises. We shall not be responsible for any failure to deliver due to inaccessibility.

If there is no one to receive the goods delivered, delivery charge following the rule as stated in item 4.3 will be charged for each subsequent delivery.

Should Buyer desire any change in the date of delivery, Buyer should give not less than 10 days’ notice of change.

Furniture assembly service will be provided upon delivery, while product installation service is excluded.

Self-pick up

Self-pickup option must be selected at the checkout page, the shipping charges will be waived.

Self-pick up can be made at OVO Flagship and OVO Horizon Plaza:

OVO Flagship Store
G/f, 1 Wanchai Road, Wanchai | T: 2527 6088
Daily 10:30 - 19:30

OVO Horizon Plaza
5/f Horizon Plaza, Ap Lei Chau | T: 2529 8168
Mon - Sat 10:30 - 19:00 sun & holiday 11:00 - 19:00

Items ordered will be available for collection within 7 days of purchase. We will contact you when your order has arrived at your chosen store.

Order confirmation email must be presented at the cashier counter upon collection. Should you have any questions, please contact us.

Extent duty

Our delivery service does not include removal or shifting of existing furniture. Buyer shall be solely responsible for preparing the property and clearing out space to ensure smooth and efficient delivery.

In case of materials provided by Buyer, all risk of damage or loss during storage, process or transit shall be Buyer’s.

Exclusion of liability

We shall not be liable for any additional expenses nor for damage to property or injury to persons on Buyer’s premises arising from delivery or use of the items purchased, howsoever caused.

Any deposit without purchase confirmation in 3 months is not refundable.

Payment without purchase confirmation in 6 months is not refundable.

Storage

We agree to store items purchased from us for the Buyer for a period of one (1) month from the date of delivery of goods free of charge, following which we shall charge a rate of HKD20 cubic per metre per day with a minimum of 1 cubic metre.

Shall the stored items purchased by the Buyer be stored over a period of (2) months starting from the date of delivery, the purchased items will be disposed by us at our sole discretion without any prior notice and liability and without prejudice to our right to claim against the Buyer for any storage fee incurred and any money paid by the Buyer shall not be refundable and the Buyer shall not be entitled to claim against us for any loss or damages whatsoever.

Payment

Full payment shall be made upon confirmation of order. If the payment is made by cheque, delivery will only be made following cheque clearance.

Notwithstanding anything to the contrary, without prejudice to our other rights and remedies, an interest of 3% per month finance charge based on the outstanding amount will be added for late payment.

Changes

We reserve the right to change these conditions of sales at any time and without prior notice. In case of a dispute, we have the right to a final decision.

Proper law

This contract is subject to the laws of the Hong Kong Special Administrative Region.