FAQs

Can I order out-of-stock or back order items?

Our inventory is constantly updating. If an item status displays as out of stock or back order, please contact us by email at sales@ovo.com.hk or call 2527 6088 / 2529 8168.
How do I check product availability?

For stock level and order enquiries, please contact us via message box, drop us an email at sales@ovo.com.hk or call us at 2527 6088.
What are the delivery options?

Customers can choose to pick-up at one of our shops, or we can deliver it to a local address of your choosing. Delivery fees vary according to different products and destination. Please click here for more details.
Do you ship internationally?

Yes. In case you would like to deliver your purchase(s) overseas, we are more than happy to send you an overseas carrier quotation. If you have any enquiries, please contact us by email at sales@ovo.com.hk or call 2527 6088 / 2529 8168.
When will I receive my delivery order?

You should receive in stock items within 14 days. Please allow extra time for your order to be processed during public holidays. Please contact us about back orders, out of stock items and customized items for lead times. Please also note that delays may occur as a result of pending payment authorizations.
Can I choose in-store pick up?

Yes. In stock items will be available for collection at your chosen shop within 7 days of order confirmation. We will contact you as soon as your order is ready for pickup. You can choose to pick up at the below locations: OVO flagship store g/f, 1 wanchai road, wanchai +852 2527 6088 OVO horizon plaza 5/f horizon plaza, ap lei chau +852 2529 8168 Purchased items will be kept for one (1) month from the date of full payment of goods free of charge, following which we shall charge a rate of HKD20 per cubic meter per day with a minimum of 1 cubic meter.
Can I pay in another currency?

Unfortunately, we can only accept payment in Hong Kong Dollars for the time being.
Why was my transaction rejected?

There are a number of reasons for online transactions being rejected. The most common one is due to failure in transaction authentication during the online payment process. Please kindly contact your card issuing bank and ensure that your card is registered with Verified by VISA (VBV)/ MasterCard Secure Code (MSC). Also please check that all inputted information is correct.
What do I do if there is failure when submitting the order form?

Please make sure all information entered is 100% correct and there are no spelling mistakes. Please also avoid short forms of place name. If the details are right but still the payment cannot be made, please contact us at sales@ovo.com.hk and we will get back to you shortly.
Can I amend my order once I have paid for it?

If you would like to amend the order, please email sales@ovo.com.hk 10 days prior to the delivery day. Our staff will make the best arrangement for you. Please note that we may not be able to secure the same delivery or assembly date after order amendments.
Can I use gift vouchers to pay my online order?

Unfortunately OVO gift vouchers or cash coupons cannot be used on the OVO Online Store. For further information, please contact us at 2527 6088 or email us at sales@ovo.com.hk
What should I do if my item has defects or is damaged upon arrival?

Any claim regarding damaged or defective goods must be made on the day of delivery or collection. Notwithstanding the foregoing, within 7 days of purchase, all stocks items purchased from us can be brought back to us in exchange for other items we offer upon presentation of the original of this invoice and the packing for the items provided that there has been no use of nor damage to or scratches on the item. There shall only be one chance of exchange per item purchased.